Trusted by over 150 dealerships for over 10 years, across every region in North America including Canada. Whether it's multi roof or single point!
Our Approach
Combine the human element of agent service with AI and automation to unleash the potential of your contact-center workforce. Help sales and service agents be more productive and give customers more choice. Streamline your operations, increase business agility, and exceed your customer's expectations.
Testimonials
“Partnering with Cochran & Associates was a game-changer for our dealership. Within just 60 days of engagement, our foot traffic increased by an impressive 30%, bringing in a steady stream of motivated buyers. Not only did they help drive new customers to our showroom, but their strategic insights also ensured a sustainable boost in our return customer rate—up 30% and holding strong to this day. Their expertise in customer engagement and retention continues to deliver measurable results, proving their value as an indispensable asset to our business growth.”
-GM of multi roof Dealership group - Chicago IL
“Cochran & Associates didn’t just provide training—they became an integral part of our dealership's success. Their team embedded themselves in our customer execution process, ensuring every touchpoint was optimized for engagement and retention. Through their immersive approach, our team gained not only the knowledge but the confidence to drive real results. The impact on our single rooftop operation was transformative, fostering a seamless customer journey that continues to enhance satisfaction and drive repeat business. Their commitment to hands-on execution makes them a true partner in long-term success."- been with them for over 5 years!
-Service Director of a single point Dealership , Dallas Texas
"Cochran & Associates revolutionized the way we operate by helping us implement AI-driven strategies. The results were undeniable—our contact rate skyrocketed by over 50%, and appointment conversions improved by 40%. Their expertise didn’t just boost our performance metrics; it transformed our team dynamics. By optimizing workflows and streamlining customer interactions, we significantly lowered our BDC team turnover while increasing compensation opportunities. Thanks to their cutting-edge approach, we've built a more sustainable and profitable dealership model that continues to thrive."
-GSM Dealership group Columbus Ohio
Allow us to help you rethink the way you manage customer communications for sales and service.
Increase productivity, increase traffic by 30%, decrease headcount, increase ROI.